Request window
Submit requests promptly with the account email, payment reference, plan and reason. Approval is not automatic unless required by law.
Eligible situations
We may approve refunds for duplicate charges, verified billing errors or a material service failure we cannot resolve.
Normally excluded
Refunds may be declined after substantial use, for change of mind after successful use, policy violations, abusive accounts, promotional plans or non-reversible methods.
After a refund
Paid capacity may end immediately. If usage exceeds the Free allowance, the account may become read-only and retention rules apply.
Processing
Approved refunds return to the original method when possible. Provider processing times are outside our control.
Request a review
Email support@nestracloud.com with transaction details.